Archive for August, 2011

Aug 11 2011

Case Study: Consolidated Technologies, Inc. Offers Cost-Effective Paging with Hosted BroadWorks Solution

Published by under General,WARP Plus

For Consolidated Technologies, Inc. (CTI), the future lies in hosted telephony solutions. Tom Faherty, VP of Operations and Engineering, explains: “the SMB market now makes up 45% of all IT spending in North America. Forecasts say that particular market will continue to look for hosted services.”

CTI established a dedicated hosted telephony business unit that serves a growing base of small and mid-size business (SMB) customers. Its hosted solution is based on BroadSoft® BroadWorks® voice over IP (VoIP) platform.

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Aug 03 2011

Embedded Development for the Masses

Published by under General

Embedded PBX hardware appliances are great.  They typically have a high reliability for a reduced cost, all the while saving the need to do hardware design, procurement and integration. 

But as the trend to appliances moves along in the telephony space, a development obstacle becomes apparent.  It seems like an oxymoron really.  As software developers, we want flexibility to customize our ‘special purpose’ appliances.

The creation of value is no longer providing a working PBX but instead the addition of differentiating features.  I have the flexibility to create these features with my generic PC and I don’t want to spend years learning the science of embedded platforms to accomplish the same on an appliance.

Today for those wanting to create an appliance-based solution there are a couple categories of options.   

  1. A full (or close-to-full) system which limits the amount of customization
  2. A provided recipe to building a system which can allow for changes to most aspects of the system

These two options typically highlight the differing camps – one offering greater ease of use versus one offering greater flexibility.  But I don’t believe it has to be so contrasting.  In a way this is no different than any other solution trend out there – I want my software platforms to have more abstraction with more features while allowing me to do more stuff. 

For me it stands to reason – let the embedded experts do the embedded software and hardware development while letting the solution developers build the elements of the solution – easily.  It is in that last word where appliance vendors seem to have difficulties.

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